CANCELLATION, RETURN & REFUND POLICY
At Tattva Crafted Elegance, every product is carefully checked before dispatch. We encourage you to read the product description carefully and contact us with any questions before placing your order.
CANCELLATION
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Cancellation requests must be made within 24 hours of placing the order at care@tattvacrafted.com, mentioning your Order ID.
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Orders can be cancelled only if they have not been processed or dispatched. Once dispatched, an order cannot be cancelled.
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Sarees with fall and picot stitching, blouse pieces cut, or any alteration or customisation cannot be cancelled once the requested work has begun.
RETURNS & EXCHANGES
We do not accept returns or exchanges based on change of mind, personal preference or dislike of the product.
Returns, replacements or refunds will be considered only in case of a verified defect, damage at the time of delivery, or an incorrect product received.
Please inform us within 48 hours of delivery at care@tattvacrafted.com or +91 80956 55483, mentioning your Order ID and sharing clear photographs along with an unedited parcel-opening video showing the issue.
If the outer packaging appears visibly damaged or tampered with at the time of delivery, please refuse the shipment and contact us.
RETURN & REFUND PROCESS
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All returns require prior approval from Tattva Crafted Elegance. Please do not send a product back without contacting us first.
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Once approved, the returned product must reach us within 7 days of return approval and must be unused, unworn, unwashed and unaltered, with the original tags and packaging intact.
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Once the returned product has been received and inspected, we may offer a replacement of the same product (if available), an alternative product of the same value, or a refund, as applicable. Any difference in value for an alternative selection will be borne by the customer.
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Approved refunds will be initiated to the original payment method within 7–10 working days after inspection. The time taken for the amount to reflect may vary depending on your bank or payment provider.
NOT ELIGIBLE FOR RETURN OR EXCHANGE
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Sarees with fall/picot completed or blouse pieces cut, and products altered or customised at the customer's request.
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Products that have been used, worn, washed, altered or damaged after delivery.
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Sale, discounted or clearance products, except in case of a verified defect, damage at the time of delivery or an incorrect product received.
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Minor variations inherent to handmade, handwoven, hand block printed or hand dyed products, as explained below.
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Minor colour differences arising from photography, lighting or individual screen/display settings.
A NOTE ON HANDCRAFTED TEXTILES
Many pieces at Tattva Crafted Elegance are handwoven, hand block printed, hand dyed or handcrafted using processes where slight variations are natural.
Minor irregularities in weave, stitches, print placement, colour, texture, dye, slubs or handcrafted detailing are not considered defects. They are part of the individual character of handmade textiles and distinguish them from machine-made products.
In hand block printed and naturally dyed textiles, slight variations in colour and print impressions may occur due to the handmade process, dyes and conditions during production. Similarly, handwoven textiles may occasionally show small weaving gaps, yarn variations or unevenness inherent to the weaving process.
We make every effort to photograph our products as accurately and naturally as possible. However, colours may appear slightly different depending on lighting and individual phone, tablet or monitor settings. Such minor colour differences are not considered defects.
INTERNATIONAL ORDERS
International orders are not eligible for return or exchange, except in case of a verified defect, damage at the time of delivery or an incorrect product received.
Any such issue must be reported within 48 hours of delivery, along with the Order ID, clear photographs and an unedited parcel-opening video showing the reported issue.
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